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Toll Free Business Phone: 1-877-PHF-STORE (877-743-7867)  Product Categories
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Bongo International Shipping - PageWe have partnered with Bongo International Parcel and Mail Forwarding to service our international customers. Bongo International provides its customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases at our website as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders. This process saves international customers up to 50% off typical international shipping rates. Step-By-Step Order Guide1. Shop for your items on our website and add them to your cart. 2. Setup your Bongo International account by clicking the Bongo Checkout button. 3. After signup, Bongo will provide you with your very own US address. 4. Back at our website, proceed to Checkout. 5. Enter your new US address supplied by Bongo as both your BILLING & SHIPPING Address. 6. Use the credit card that you have on file with Bongo as the payment method -- No Exceptions. 7. Choose your shipping method and Place Order. 8. Once completed, finish your verification process with Bongo. 9. Bongo will take over from here, so communicate directly with them for delivery of your order via online chat or email. If you have any questions, please feel free to give us a call. We'll be glad to assist you. Click Below To Get Started! How Bongo Works Each international customer is provided with their own unique U.S. address.
(The Suite number is how we identify the account) 955 Connecticut Ave. Suite @##### Bridgeport, CT 06607 Understand our pricing – Bongo offers two different pricing models.Pay Per Use – These rates are approximately 25% off DHL’s international shipping rate to each country.Subscription – These rates are approximately 50% off DHL’s international shipping rates. These customers gain the benefit of being able to purchase from other vendors in the U.S. and have their goods consolidated into one shipment.
View Rates - Go To - http://www.BongoUS.com/shipping_cost_calculator.php
RETURNS Damaged Goods – Damaged goods, that are received at the Bongo warehouse, will be replaced by PHF, LLC and re-shipped to the Bongo warehouse. PHF, LLC is not responsible for the international transportation of your goods. International Duties/Taxes – International orders are subject to duties and taxes. The recipient is responsible for payment of applicable duties, taxes and other fees. Gift orders may be assessed duty depending on the country. Please contact your Customs office for information on duties, taxes and restricted items. Customer Contact Bongo International directly if they need to make a return or receive a replacement part. Customers will be responsible for shipping the replacement goods through Bongo’s service. Bongo will adjust your international paperwork to state that the item(s) are replacement parts. No additional duties/taxes should be applied by Customs in their country. International Returns – We, PHF, LLC - Emergency and Disaster Supplies are no longer responsible for the goods after they have received a Proof of Delivery from the Bongo Warehouse. Any international return would need to be coordinated through Customer Service at Bongo International. Returns are the responsibility of the customer. If an item needs to be returned from the Bongo warehouse, the customer will pay the return freight and/or a restocking fee. Commonly asked Questions
Q: How does the Bongo process work? A: Register for a U.S. address with Bongo from one of the links on our website. This address can be used to complete your shopping cart. We will ship the goods to the Bongo warehouse. Bongo will forward the goods to your country when you have activated your account. Q: Will my goods be automatically forwarded to me? A: No, your goods will not automatically be forwarded. When your shipment arrives at Bongo’s warehouse, you will receive an email from Bongo stating that they have received your goods. You can then log in to your Bongo account and process your shipment. Q: Do I need to pay any duties/taxes when the goods arrive? A: Bongo's price includes a full door-to-door transportation cost, however, there may be additional duties and taxes charged by customs in your country. Please contact Bongo directly if you have any additional questions about this process. Q: How do I contact Bongo International? A: You can contact them through their "Live Chat" feature on their site at www.BongoUS.com or you can email them at Support@BongoUS.com Q: I have questions about my international shipment? Can you help me? A: All questions related to your international shipment should be directed to Bongo International Customer Service at Support@BongoUS.com
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