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Shipping Information, Ordering Policies, Returns, Defective Product Policy

Ordering Policies, International Orders, Ground Shipping, Discontinue Items, Out of Stock Items, Returns, Defective Products, Address Correction Policy, Terms of Use Statements, Privacy Statement.

Your order will be charged at the time it is placed.  We accept payment in the form of credit cards and also money orders and purchase orders from governmental agencies. We ship within the USA. Minnesota residents will be charged sales tax. Purchase orders are accepted from most business, schools, hospital, institutions, and governmental organizations.  We reserve the right to reject all orders. For purchase orders please click on Business Credit Form tab and click on Order Form tab for printable forms and fax to 651-493-0689 and/or include a screen shot of your order from the web site and send to use at Please submit all prepaid orders to:  

Emergency and Disaster Supplies

1928 77th Street West

Inver Grove Heights, MN  55077


Please include your name, title, company or organization, and address.

SKU number for each item.

Brief description of the item.

Desired quantity.

Note: You can get exact cost by entering the products desired into your cart, go to checkout, enter your shipping address, and hit "Update" before submitting. 

INTERNATIONAL ORDERS: For International Orders, orders going overseas, please click on the Bongo International Shipping page link to get a cost from Bongo's Bridgeport, CT warehouse to your overseas location.  On International orders we are responsible for delivery to Bongo Internation and Bongo International is responsible for delivery overseas.  Copies of the specific order documents, Bongo confirmation numbers, shipping information, etc... shall be done electronically.

GROUND SHIPPING: Most stock items are shipped in 48 hours as one shipment. To hold down costs we do not insure merchandise against theft, damage, and shipping company errors.  Buyer is responsible for product once delivered by shipping carrier to shipping address. Certain orders may be modified for shipping and handling fees due to size and weight. You will be contacted about any changes in your order.
DISCONTINUED ITEMS: Occasionally, an item is discontinued by one of our suppliers and we will refund you for that item.  If a discontinued item makes up more than 75% of your order we reserve the right to cancel the entire order. We will notify you after placing your order if an item is discontinued. 

OUT OF STOCK ITEMS: Out of stock or back ordered items will be shipped within 30 days, unless a refund is requested.  After, 30 days all back orders will be canceled, and your credit card or account refunded, unless notified.  We reserve the right to substitute comparable in terms of cost and content if items are not in stock with the intent of minimizing the inconvenience of delaying your order. We reserve the right to add, substitute or delete items if necessary. We also reserve the right to reject all orders. 

If you are not satisfied we will accept product back, except food, liquids, personal care products, and products that have been opened and cannot be resold, for a refund within 20 days after the date of the invoice/ purchase date. Product value must be at least $35.00. Restock fees can be up to 25% of order and additional fees may apply if the item is not in new condition. Each product returned must be in its original condition and ready to go back on the shelf or higher fees will apply. This includes the item and its original packaging. For example, make sure that there are no price stickers (or residue from where they have been removed), or tags on the unit or the packaging. All returns require a return authorization number to receive a refund (contact us 877-743-7867, for an RA# and the correct return address) 
The cost to ship the product back and any insurance will be paid by the customer. We will need the tracking number to process the return. Returns have to be received and approved by us before credit. For your protection we recommend that they be shipped with tracking information and insurance. If a return is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance generally not needed with UPS unless the shipment exceeds $100 in value. Credit card refunds and/or canceled orders are assessed a small 2-3% credit card charge by our credit card processor, which are deducted from the the refunded and/or cancelled order.

DEFECTIVE PRODUCT POLICY: With respect to damaged products, within 20 days after the date of the invoice/ purchase, we will either issue a refund once proof of damage provided or issue a refund upon return. If a product has a longer warranty period, it will be indicated in the product description on our web site. All returns require a return authorization number (contact us for an RA #). The cost to ship the product back will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value.  If an item is returned to us and found to be working you will have to pay return shipping charges. Also, the item must not show signs of abuse or misuse and all parts and accessories must be included.  The cost to ship the replacement product(s) back to you will be paid by us.With respect to damaged products we will either issue a refund once proof of damage provided or issue a refund upon return. 

DAMAGED PRODUCTS: With respect to damaged products we will issue a refund once proof of damage has been provided or issue a refund upon return. 

SHIPPING ADDRESSES: Buyer is responsible for package recovery and delivery if an incorrect, undeliverable, or not available shipping address is entered.

TERMS OF USE STATEMENT: You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) including defective product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

Privacy Statement

What information do we collect?

We collect information from you when you place an order or subscribe to our newsletter.  When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.

Google, as a third party vendor, uses cookies to serve ads on your site.  Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

What do we use your information for?
Any of the information we collect from you may be used to process transactions or send newsletters you subscribe to.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order.  We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.  After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.  We use cookies to help us remember and process the items in your shopping cart, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent
By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.  This policy was last modified on 07-29-2012

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
Preparation Headquarters Family, LLC
d/b/a Emergency And Disaster Supplies
1946 77th St W
Inver Grove Heights, Minnesota 55077-3215
United States

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