ORDERING POLICIES:Your order will be charged at the time it is placed. We accept payment in the form of credit cards and also money orders and purchase orders from governmental agencies. We ship within the USA. Minnesota residents will be charged sales tax. Purchase orders are accepted from most business, schools, hospital, institutions, and governmental organizations. We reserve the right to reject all orders. For purchase orders please click on Business Credit Form tab and click on Order Form tab for printable forms and fax to 651-493-0689 and/or include a screen shot of your order from the web site and send to use at support@EmergencyAndDisasterSupplies.com. Please submit all prepaid orders to:
Emergency and Disaster Supplies
1946 77th Street West
Inver Grove Heights, MN 55077
Please include your name, title, company or organization, and address.
SKU number for each item.
Brief description of the item.
Note: You can get exact cost by entering the products desired into your cart, go to checkout, enter your shipping address, and hit "Update" before submitting.
INTERNATIONAL ORDERS: For International Orders, orders going overseas, please click on the Bongo International Shipping page link to get a cost from Bongo's Bridgeport, CT warehouse to your overseas location. On International orders we are responsible for delivery to Bongo Internation and Bongo International is responsible for delivery overseas. Copies of the specific order documents, Bongo confirmation numbers, shipping information, etc... shall be done electronically.
OUT OF STOCK ITEMS: Out of stock or back ordered items will be shipped within 30 days, unless a refund is requested. After, 30 days all back orders will be canceled, and your credit card or account refunded, unless notified. We reserve the right to substitute comparable in terms of cost and content if items are not in stock with the intent of minimizing the inconvenience of delaying your order. We reserve the right to add, substitute or delete items if necessary. We also reserve the right to reject all orders.
RETURNS: If you are not satisfied we will accept product back, except food, liquids, personal care products, and products that have been opened and cannot be resold, for a refund within 20 days after the date of the invoice/ purchase date. Product value must be at least $30.95. Restock fees can be up to 25% of order and additional fees may apply if the item is not in new condition. Each product returned must be in its original condition and ready to go back on the shelf or higher fees will apply. This includes the item and its original packaging. For example, make sure that there are no price stickers (or residue from where they have been removed), or tags on the unit or the packaging. All returns require a return authorization number to receive a refund (contact us 877-743-7867, for an RA# and the correct return address)
DEFECTIVE PRODUCT POLICY: With respect to damaged products we will issue a refund once proof of damage has been provided or issue a refund upon return. With respect to defective products we will accept returns of defective product for replacement for up to 30 days after the date of the invoice. If a product has a longer warranty period, it will be indicated in the product description on our web site. All returns require a return authorization number (contact us for an RA #). The cost to ship the product back will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value. If an item is returned to us and found to be working you will have to pay return shipping charges. Also, the item must not show signs of abuse or misuse and all parts and accessories must be included. The cost to ship the replacement product(s) back to you will be paid by us.With respect to damaged products we will either issue a refund once proof of damage provided or issue a refund upon return.
DAMAGED PRODUCTS: With respect to damaged products we will issue a refund once proof of damage has been provided or issue a refund upon return.
ADDRESS CORRECTION POLICY: It is very important that we receive a complete and accurate address for orders. Because UPS charges us a $5.00 fee for an incomplete or wrong address shipped by ground and a $10.00 fee for an incomplete or wrong address shipped by air, we are forced to pass the charges on to you. We will charge an address correction fee if your information submitted is inaccurate. If you are assessed an address correction fee it will be charged to your credit card and we will e-mail you a copy for your records.
What information do we collect?
What do we use your information for?
Any of the information we collect from you may be used to process transactions or send newsletters you subscribe to.
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Preparation Headquarters Family, LLC
d/b/a Emergency And Disaster Supplies
1946 77th St W
Inver Grove Heights, Minnesota 55077-3215